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The scale and speed of disruption caused by COVID-19 has put tremendous pressure on every business, forcing companies to look deeper at operational resilience, customer service, and opportunities to outperform. EXL, a leading operations management and analytics company, is committed to helping clients build and grow sustainable businesses. By orchestrating domain expertise, data, analytics and digital, we help our clients weather disruption and capitalize on new opportunities. We design and manage agile, customer-centric operating models rich with insights from advanced analytics that deliver value from transformation, quickly and at scale.

Latest thinking: Working together through COVID-19

What would you do with more customers?

Some are still trying to navigate our new normal. Others are planning how to transform. We have curated our latest thinking on what leaders should consider and how companies can adapt.

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Outcomes

Real digital transformation creates deeper customer experiences, faster speed to market, growing revenues and profitability. At EXL, everything we do is outcome oriented, ensuring your business is not only transformed, it’s built to stay ahead.

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Real results

Increasing revenue and profitability for a leading US insurer

38%

reduction in direct-to-consumer acquisition
cost

$250M

in quotes

$100M

in written premiums
annually

Context

We’re experts in more than technology and advanced analytics; we’re experts in our clients’ industries and businesses. This enables us to look deeper to identify and capitalize on opportunities to outperform.

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Real results

Digital know-your-customer for a global bank

70%

reduction in time for
client due diligence

100%

automation of all client
exits

$15M

in annualized
savings

Orchestration

Our digital specialists understand both technology and the context in which it is applied. This enables them to orchestrate complex and interdependent technologies – AI, robotics, analytics, machine learning and more – to deliver targeted solutions.

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Real results

Transforming a UK energy provider

50%

increase in automation
efficiency

200+

intelligent BOTs

Orchestrating AI:  Augmenting the right talent with the right technology

What would you do with more customers?

Harvard Business Review Analytics Services and EXL surveyed over 500 professionals across multiple industries to learn how AI is being implemented, where companies are in their adoption of AI, and what outcomes they have been able to drive.

Physical + Virtual Meet

Robotics. Analytics.

Machine Learning.

IoT. Cognition.

Come see — in person — how these will transform your company.

Get hands on

Careers

EXL works as a committed team, with one goal: to give our client the power to transform – to move from playing catch-up to outperforming. Our people are problem solvers and creative thinkers. Put your talents to use where opportunities are limitless and every day makes a difference.

See career opportunities

EXL in the news

"Keeping up means getting ahead. To get ahead, be bold. Be innovative. Be a visionary."

Intelligence

Digital Intelligence is the foundation of everything we do, and inspires our ideas and research.

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Source

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