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Orchestrate personalized journeys across all touchpoints to strengthen relationships and earn loyalty

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Announcing B2C real-time customer journey orchestration preview*

Drive meaningful customer interactions across digital and physical channels to create deeper relationships and achieve business success. Turn insights into AI-powered actions to transform customers into fans.

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*Preview capabilities are available only in North America and Europe. See the release plan for more information.

Design, predict, and deliver content through the right channels in the moment of interaction for personalized customer journeys.

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Orchestrate customer journeys across marketing, sales, commerce, and service to provide a holistic customer experience.

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Turn insights into relevant action using AI-driven recommendations for content, channels, customer segmentation, and analytics.

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Use built-in features to help with compliance requirements and protect customer data. Easily customize and connect with tools you already use.

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Some capabilities are available for preview in North America and Europe. See the release plan for more information.

Campari raises the bar for customers

Campari reimagined engagement by unifying customer data and orchestrating end-to-end customer journeys.

UNICEF Netherlands earns more supporters

Global nonprofit UNICEF Netherlands personalizes campaigns at scale to engage donors and save children.

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Northrop & Johnson cruises into smarter marketing

Premier yacht broker Northrop & Johnson increased charter sales by 70 percent.

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Team Rubicon aids communities in crisis

The volunteer-led nonprofit Team Rubicon used Dynamics 365 to engage volunteers and rapidly respond to COVID-19.

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NZTE boosts economy and businesses

Trade agency NZTE increased customer engagement by 400 percent and reduced costs by managing events and improving decision making with Dynamics 365.

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Mercer-MacKay gains new customers and record sales cost-effectively

Mercer-MacKay Digital Storytelling agency uses Dynamics 365 to help technology companies tell their own stories.

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Read customer stories

Capabilities that make a difference

Transform your business with real-time customer journeys across the entire customer lifecycle.

End-to-end experiences

  • End-to-end experiences
  • Assisted by AI
  • Easy for business users
  • Real-time customer-led journeys
  • B2C and B2B marketing
  • Physical and digital channels

End-to-end experiences

  • Dynamic, easy-to-use content editor
  • Experimentation and optimization
  • AI-recommended channels

Assisted by AI

  • Natural-language segments and journeys
  • Easily defined journey triggers
  • Engaging events with Microsoft Teams

Easy for business users

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Get started with Dynamics 365 Marketing

Try for free

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Contact a Microsoft partner to:

  • See a live demo.

  • Set up a free trial.

  • Get answers and expert guidance.

  • Learn which capabilities are available for preview in select regions (see release plan ).

  • Start transforming your business processes.

A Microsoft partner will be in touch within four business days.

Orchestrate your customer journeys to strengthen relationships and earn customer loyalty faster. In this trial, you’ll learn how to:

  • Engage your target audience in real time.

  • Win customers and earn their loyalty faster.

  • Create personalized customer experiences using AI.

  • Build customer trust.

Use sample data or your own. No credit card required or software to install.

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Enter your email to start your free trial.


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